Terms & Conditions for Prusa i3 Mk3s Bear Upgrade 3D Printer
SCOPE OF DELIVERY
- Prusa i3 Mk3s Bear Upgrade Desktop 3D Printer – 01 (assembled).
- 16 GB SD card – 01 per printer, Power chord – 01 per printer, Tweezers – 01 per printer.
- Allen keys 3mm, 2.5mm, 2mm, 1.5mm – 01 each with every printer.
- USB Cable – 01 per printer, Spanner 7mm for Hotend Nozzle – 01 per printer.
- Spool Holder – 01 per printer.
- Fillamentum/Esun PLA – 01 Roll per printer (Color might change as per availability).
- User guide is provided in soft copy on email and along with the SD Card.
- SD Card includes
- Prusa Slicer setup (Slicer Software)
- Ready to print files (G-codes)
- Sample STL files
- User Guide for Prusa i3 Mk3s Bear Upgrade
- Safety Instructions for Prusa i3 Mk3s Bear Upgrade
- Standard Operating Procedure for Prusa i3 Mk3s Bear Upgrade.
- Quick Start Guide for printing.
PAYMENT
- 100% Payment in Advance. Order can be placed online throuhg our website or through a PO.
- In case of govt bodies all payment to be cleared within 7 working days from the date of receipt of the goods or from the date of installation Or Demo at customer place.
- Any delay in payment will incur a penalty of Rs. 100 per day
- Goods/Order will be shipped once complete payment is received by us. In case of govt bodies goods will be shipped only after receipt of Purchase Order as per the lead time mentioned
- No Return, Refund and Exchange. All Sales Final.
- Payment Mode: Online Payment, Paypal (only for international customers), NEFT/RTGS or Cheque only
- For onsite demonstration and installation all travelling expense of our engineers to be borne by the customer. In case of govt bodies it is requested to clearly mention the amount of expense provided and mode of payment for the same.
- On site demo / installation period – Only one business day
WARRANTY
- One year limited warranty against any manufacturing defects only.
- Warranty period starts from the date of delivery of product at customer place.
- Date of delivery shown as per courier tracking details will be considered as final.
- Warranty is provided only for printers purchased directly from us.
- Warranty is non-transferable .
- As of now we do not provide onsite service during or after warranty period.
- We will provide replacement for the faulty or malfunctioned parts within the warranty period.
- Shipping charge for all the replacement parts during warranty period is covered by us.
- User will have to replace faulty parts with the replacements provided. Installation instructions for the new parts will be provided with the help of website links, videos & pictures. We will try to provide as much data as possible for easy and clear understanding of the user.
- All in transit damage is covered by us. If any part gets damaged during shipping we will provide free replacement for that part provided customers report the issue to us within 7 days from the date of delivery of product at customer place. We request our customers to please provide pictures of the damaged parts to speed up the process.
- Any requests for replacements of in transit damaged parts after expiry of 7 day period will be dealt as per our discretion.
- Warranty is voided due to Any damage caused by improper use or maintenance of the printer. Using the printer in improper conditions (too high/low temperature, Dust, improper electricity supply, bad quality filament) Using upgrades (be it hardware or software) or add-ons that are not officially provided by us along with the printer.
- Your warranty case must be submitted directly to us at 3dprintech@gmail.com . The case will be inspected and handled. Depending on its severity and warranty status, a replacement part will be sent or the whole product will be replaced without any additional charges.
- Documentation needed for warranty - Original invoice or invoice number, A brief description of the problem along with relevant photos or videos.
- Parts not covered under warranty – Spring steel plate, Hotend, Hotend clogging / jamming, silicon socks.
SUPPORT
- Support service is available only from Monday to Friday (less Gazetted Holidays), 9am to 6pm
- We provide support through Email, phone and live chat. For support through email please contact us at 3dprintech@gmail.com . To talk to us through phone you can call on +919990838500 / +919953505143
- You can also leave your messages on live chat on our website. You can find it on the lower right corner of our website.
- All the support related queries will be answered within 24-48 hrs, although we always try our best to reply and solve your issues as soon as possible.
- We will provide or guide you to right resources related to your issues. This can be a website, blog, forums or communities on the internet. There are lot of forums on websites like www.prusa3d.com where you will find loads of information related to Prusa Mk2, Mk2s and Mk3.
- There are lot of groups on the face book which one can join and can take advantage of a huge community of people using the same machine around the world. This really helps you to understand day to day issues faced by users along with solutions.
- We will try our best to help you get your issues resolved as soon as possible. At the same time we request our customers to be active on the internet. One can easily resolve most of the small issues by just visiting the above mentioned websites and groups.
- 3D Printers have a learning curve. One must be ready to devote good amount of time and effort in order to get the desired print quality. We urge all our users to read as much as possible about Prusa printers on the internet.
- Hundreds of videos and tutorials are also available on Youtube related to Prusa series printers.
- We strongly recommend to using only Prusa Slicer for slicing all stl files. Using any other software for slicing files for Prusa Mk3 may not give you the desired results.
- We strongly advise our customers to see all the video tutorials given on our youtube channel before you start using this printer.
- We also provide a welcome email to our customers which has some important instructions related to you printer. Please read that email carefully before printing and do let us know if you any questions.
- It is important and mandatory to read the safety instruction hardcopy provided with the printer.
- Please note as of now we do not provide on site support.
- On site support can be availed on chargeable basis.
- We provide free online demo to our customers. Please contact us for more details.
SHIPPING
- All printers are shipped through DELHIVERY courier (by road).
- Delivery time – 6 to 7 working days from the date of dispatch. This is the maximum time which we have mentioned. Delivery time varies from destination to destination. Quickest delivery time is 4 to 5 working days.
- Shipping of printer is free. For destinations where DELHIVERY does not have direct services, shipping fee may be applicable as per actual.
- Lead time for dispatch of printer – 3 to 4 weeks from the date of complete payment. This may vary when the purchase is made through purchase order. Lead time will be informed during the PO approval process.
- We always try to get our printers delivered on time through our courier partners. Sometimes there might be a delay due to some logistic issues. In such cases we work on priority basis with our couriers and try to get the parcel deliver as soon as possible. We also request our customers to be patient in this regard.
- In case you need faster delivery of your printers. We do offer paid service of SPICEJET AIR courier. Delivery time of this courier is around 1 to 2 working days from the date of dispatch. You can select it from the options given on product page during checkout.
- One can track package details on - https://www.delhivery.com/
- We request you to please monitor your email which you have registered with us, as all emails are automatically sent to it. We cannot provide any local numbers of delivery stations of DELHIVERY. This is out of scope of delivery.
- Please note it is not possible to arrange time specific delivery of parcels. We can not give assurance of time delivery. This is out of scope of delivery. We can try it from our end by coordinating with the courier team, but there is no guarantee of it.