1. You may cancel an order before it has been shipped. Please inform us about your decision before the product is shipped and we will cancel the order. In all such cases, the amount will be refunded in accordance with the point no.4 and refund policy.
2. If the order has been shipped, it will be not be eligible for cancellation. It will be dealt in accordance with the return and replacement policy.
3. Any order paid through "EMI" option (during checkout) on our website, if cancelled by the user due to any reason whatsoever will be refunded only after deducting the "Payment gateway and EMI charges" which is levied by the payment gateway to us. The charges will be informed to the customer during refund process.
4. Please note no cancellation/refund/return/replacement is applicable in case of product named "WORKBEE CNC ROUTER 1000mm and 1500mm and Prusa i3 Mk3s Bear Upgrade 3d printer" . Please buy carefully and responsibly. If you have any doubts or confusion please contact us before purchasing. For this product, even if we decide to issue refund in some exceptional cases it will solely be on our discretion. Some charges will be deducted from the total payment. Charges include payment gateway charges & handling charges. These charges will be informed to customer only at the time of refund.
1. Refunds will be made in the same form that the payment is received. Kindly note that once the refund is initiated by us it might take 15 to 20 working days for the amount to reflect in your bank account. We request you to be patient in this regard or contact your respective bank.
2. We may also issue refunds directly to customer's bank account through online bank transfer facility. In such cases we will need customer bank details or any UPI/virtual payment address. This facility is solely at our discretion and is not guaranteed.
3. If customers want to exchange/refund/cancel an order just because they have bought a wrong product (knowingly/unknowingly) or the customer does not need the item any longer, all such cases will solely be decided by us at our discretion. We can not guarantee the refund/replacement in such cases.
4. If the refund request is initiated from the customer end due to any reason except due to any fault in the product quality/malfunction/in transit damage no refunds or replacement will be provided. In such cases, even if we decide to provide any refund at our discretion, then some charges will be deducted from the total amount. Charges will include payment gateway charges & shipping cost (to/fro).
5. Any order paid through "EMI" option on our website, if cancelled by the user due to any reason whatsoever will be refunded only after deducting the "Payment gateway and EMI charges" which is levied by the payment gateway to us. These charges will be informed to the customer during the refund process.
6. Please note no cancellation/refund/return/replacement is applicable in case of product named "WORKBEE CNC ROUTER 1000mm and 1500mm & Prusa i3 Mk3s Bear Upgrade 3D Printer" . Please buy carefully and responsibly. If you have any doubts or confusion please contact us before purchasing. For this product, even if we decide to issue refund in some exceptional cases it will solely be on our discretion. Some charges will be deducted from the total payment. Charges include payment gateway charges & handling charges. These charges will be informed to customer only at the time of refund.
1. Items damaged during shipment: In case customer receives a damaged product same should be intimated to us within 24 to 48hrs of the receipt. We will need photos or videos of the damaged item in order to log a case. Once the case has been validated a brand new product will be sent at no extra cost. We may or may not get the damaged product picked up from customers place.
2. Other Cases: All other cases where there is some issue with the product, we will issue an exchange or refund only if the issue is brought to our notice within 24 to 48hrs of receipt of the item. After the given time line expires, all sales are considered final. No return, refund or exchange will be entertained.
3. The exchange and return will be issued after confirming that the product was defective right from the beginning. All products which develop an issue due to mishandling may or may not be replaced or exchanged. This decision lies solely at the discretion of the company.
Workbee CNC Router -
Please note no cancellation/refund/return/replacement is applicable in case of product named "WORKBEE CNC ROUTER 1000mm and 1500mm" . Please buy carefully and responsibly. If you have any doubts or confusion please contact us before purchasing. For this product, even if we decide to issue refund in some exceptional cases it will solely be on our discretion. Some charges will be deducted from the total payment. Charges include payment gateway charges & handling charges.
Refund policy for booking amount Workbee CNC Router 1010 and 1515
1) If for any reason the customer decides to cancel their order after paying the booking amount, a processing charge of Rs. 1000/- will be deducted from the booking amount of Rs. 25000/- irrespective of the payment method used.
2) Amount refunded will be Rs. 24,000/-
3) All related decisions will solely be at the discretion of the company.
Prusa i3 Mk3s Bear Upgrade 3dprinter
1. Please note no cancellation/refund/return/replacement is applicable in case of product named "Prusa i3 Mk3s bear upgrade/extended version" . Please buy carefully and responsibly. If you have any doubts or confusion please contact us before purchasing.
2. For this product, even if we decide to issue refund in some exceptional cases it will solely be on our discretion. Some charges will be deducted from the total payment. Charges include payment gateway charge & handling charge.